Call Centre Operator – 1488

Position: Call Centre Operator

Start: ASAP

Location: Bathurst

Our government client is seeking experienced Call Centre Operators in Bathurst for immediate start. This is a great 9 month opportunity!

Key accountabilities

  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
  • Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
  • Maintain records of customer enquires in a customer management system and follow up as required.
  • Provide enquiry and referral data to assist in the preparation of reports on the Centre’s activities.
  • Call Centre Exposure/ Customer Service experience

Key challenges

  • Delivering high level customer service to the Department’s employees and customers in a high volume call centre environment.
  • Maintaining currency in knowledge of HR System processes and related business processes in order to efficiently and effectively respond to customer needs.
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.

Systems experience:

Technology experience using multiple systems is desirable. Full training will be provided on Telephony system, Remedy, SAP and other relevant HR technology systems.

Apply Now!

MBC Recruitment Apply Now Button

Job code: 1488

Recruitment Sydney