Service Desk Officer – Position Filled

Position: Service Desk Officer

Location: Port Macquarie

We are currently seeking an experienced Service Desk Officer in Port Macquarie.

Your role will be to deliver professional telephone and email support to effectively manage customers and their expectations.

Skills Required

  • Certificate III in Information Technology (General)
  •  MCP certification OR other relevant
  • Understanding of the underpinning knowledge of the qualification relevant to the role
  • Practical Knowledge of customer service techniques in an IT environment
  • Practical knowledge of enterprise email services and office product software
  • Working knowledge of policies and procedures relevant to this role
  • Application knowledge IT security frameworks, system security, controls and implementation of associated risk management processes
  • Working knowledge of computer operations and software and systems relevant to this role
  • Practical experience in delivering professional telephone support in a large corporate environment, to effectively manage customers and their expectations
  • 12 month practical experience in an I.T. technical service environment providing remote support service
  • Minimum 12 months experience supporting Windows 7 or later operating system
  • Communication, interpretation and customer service skills
  • Experience supporting office productivity software e.g. Outlook, Microsoft Office 2010 and later
  • Experience in applying computer operations and business systems applicable to the role
  • Experience with setting up and use of iDevices (iphones and ipads)
  • Ability to understand and apply IT security framework, system security, controls and implementation of all associated risk management processes to assist Service Desk to meet IT Service Level Agreements

Apply now!

MBC Recruitment Apply Now Button

Job ID: 765

Recruitment Port Macquarie