Technology Trainer – Position Filled

Position: Technology Trainer

Location: Sydney

We are currently seeking a Technology Trainer in Sydney for our Government Client. This is a great 6 month contract for the right candidate.

You will be required to develop/deliver training to support the roll out of Office 365 to new and existing employees.

 

Key Accountabilities

  • Deliver face to face classroom training for Office 365 to classes of 25 and above
  • Provide one on one support to executives for Office 365 and other employees both at their desks and in a drop-in clinic.
  • Develop quick reference guides and short videos using Camtasia as directed
  • Provide on the ground support on rollout days
  • Contribute to the development of training materials to support advanced users.
  • Provide a great customer experience to icare and all employees and demonstrate a passion a passion for technology, particularly new technologies (e.g. O365).
  • Interact constantly and comfortably with large groups of employees, in a structured learning environment, or on a 1:1 basis to ensure effective communication on business technology matters.
  • Research and prepare knowledge articles to enhance the information base for Office 365.
  • Resolve technical issues including analysis and diagnosis and if necessary escalating to other appropriate service desk resources to ensure that customer needs are met.
  • Contribute to the on-boarding and induction process by providing 1:1 and/or group training to new employees

Skills Required

  • Successful completion of relevant industry certification or other equivalent tertiary qualifications
  • In-depth knowledge of MS Office 365
  • Flexibility to travel to different offices (Parramatta, Newcastle, Gosford)
  • Pre-employment checks
  • Certificate 4 in Training and Assessment
  • Office 365 Certification and /or in-depth knowledge of MS Office 365 pro plus
  • Flexibility to travel to different offices (Parramatta, Newcastle, Gosford)
  • Current Australian drivers licence

Apply now!

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Job ID: 767

Recruitment Sydney