Call Centre Operator – Position Filled

Position: Call Centre Operator

Location: Chippendale

Our Government Client has a great 3 month opportunity for a call centre operator in Chippendale.

Your role will be to provide clients information and procedural advice to assist them in the resolution of their legal needs

Key Accountabilities

  • Identify client needs and provide timely, accurate, appropriate and effective service for clients.
  • Build positive relationships in all interactions to ensure a high level of client satisfaction.
  • Develop and maintain a good knowledge of policies and procedures. Manage time and adhere to roster schedule.
  • Escalate complex enquiries or issues to a senior client service officer.
  • Contribute to the centre’s performance planning, coaching and mentoring programs.
  • Provide administrative, clerical or research

Skill requirements

  • Demonstrated experience in the provision of, or an ability to demonstrate a capacity to provide, excellent client service.

Apply now!

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Job ID: 771

Recruitment Sydney