Service Desk Analyst – Position Filled

Position: Service Desk Analyst

Location: Parramatta

We have a 6 month opportunity for a Service Desk Analyst in Parramatta. Our Government Client is looking for the right candidate to start immediately.

Key Accountabilities

  • Perform all activities within Service Desk guidelines including general telephone and remote support to end-users for standard hardware, software and mobile platforms.
  • Receive and process requests for assistance via telephone or electronic means.
  • Work with customers to procure mobility devices and equipment
  • Generate and update electronic incidents and requests via computer terminal.
  • Maintain policies and procedural documents and keep accurate records of duties being performed.
  • Assess incoming information and requests.
  • Initiate follow-up action to transactions and related processing.
  • Operate computer keyboard, database information and other appropriate office equipment.
  • Provide assistance and perform other relevant duties as directed.
  • Prepare minor correspondence and provide clerical support as required.
  • Assist in the training of new Service Desk Analysts

 Skills required

  • Effective oral, written communication and interpersonal skills.
  • Commitment and capacity to deliver quality client service and assistance
  • Ability to work independently and as part of a team.
  • Ability to identify and interpret appropriate sources of information
  • Experience in accurately identifying and classifying symptoms and possible causes to problems, ensuring appropriate assignment to specialist areas
  • Ability to provide telephone based IT support, using computer based Incident Management Systems and remote support tools
  • Demonstrated depth of technical understanding and knowledge of PC hardware, network architectures, peripherals, PC operating systems and a range of application software
  • Demonstrated experience in supporting mobile platforms including Android and iOS devices
  • Demonstrated experience with mobile device management tools in a corporate environment
  • Demonstrated high level keyboard skills and experience in windows applications
  • Commitment to perform rotational shiftwork to cover 24 hours per day, 7 days per week.
  • Knowledge of workplace Health and safety responsibilities and commitment to attending relevant health and safety training.

Apply now!

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Job ID: 775

Recruitment Sydney