Senior Customer Support Officer – Position Filled

Position: Senior Customer Support Officer

Location: Yass

We are seeking a Senior Customer Support Officer in Yass. Our Government Client has a great 3 month opportunity with a possible extension!

Key Accountabilities

  • Ensuring meetings are organised for the Manager, Client Services and that he/she is kept informed of urgent correspondence or other priority issues particularly when the Manager, Client Services is absent from the CSC during normal business operations.
  • Undertaking and/or oversighting the implementation of centrally developed administrative policies locally.
  • Oversee or provide administrative and clerical support to CSC workers in an efficient and effective manner.
  • Provide adequate coaching, guidance and training to members of the administrative team to enable the development of the skills necessary in the enhanced service environment.
  • Foster and maintain teamwork in the CSC administrative team.
  • Establish and maintain administration systems to assist management with compliance of OH&S and security policies and procedures.

Skills Required

  • Well developed interpersonal and communication skills to enable the provision of quality client counter and switch service in a high volume office where clients may express challenging emotional reactions.
  • Demonstrated experience in coordinating and delivering administrative services across a range of administrative, clerical and client service functions.
  • Capacity to work well in a team with fluctuating workloads and changing priorities.
  • Capacity to set up and enable the operation of office equipment such as photocopiers, fax machines, overhead projectors, computers & printers.
  • Demonstrated capacity to understand and implement policies and adhere to relevant legislative or regulatory requirements, e.g. obligations under the State Records Act, 1998.
  • Demonstrated computer skills in applications such as Word, Excel and PowerPoint and a good understanding and ability to use data management systems.

Apply now!

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Job ID: 834

Recruitment Sydney