Project Coordinator – Position Filled

Position: Project Coordinator

Location: Parramatta

Our Government Client is currently seeking a Project Coordinator in Parramatta, this is a great 3 month opportunity for the right candidate.

Key accountabilities

  • Manage the day-to-day work activities of the team, including workload, timelines and expected customer experience and Shared Services outcomes; ensuring service delivery to customers remains efficient, customer centric and meets agreed service level agreements and key performance indicators
  • Maintain partner relationships with internal and/or external stakeholders (including individual and customer groups) to identify customer needs and inter business activities required to foster a productive relationship between Shared Services, the Department and its customers
  • Actively contribute to a culture of customer centricity and continuous improvement by providing, documenting and maintaining Shared Services and Customer Experience procedures, policies and manuals
  • Adopt and implement appropriate workflows including the use of new/update to Shared Services and Customer Experience technologies and methodologies to ensure that team members have the necessary skills and experience to deliver efficient and effective customer centric service delivery
  • Monitor, review and analyse Shared Services systems and databases to generate reports on balance score cards, service levels, operational performance and customer feedback to provide and inform accurate advice and information for staff, customers, management and external agencies
  • Contribute to the preparation of correspondence, briefings and reports to support the effective operations of Shared Services functions for operational management meetings and Governance forums

Skill Requirements

  • Appropriate tertiary qualifications in Business Administration, Business Management or Communications, and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment
  • Strong communications skills required

Apply now!

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Job ID: 841

Recruitment Sydney