Customer Service Officer – Position Filled

Position: Customer Service Officer

Location: Bega

Our Government Client is currently seeking a Customer Service Officer in Bega for a 4 month contract with possible extension.

You role will be to provide front line services to the community from a local office (Community Service Centre or “CSC”), including a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

You will participate as a member of the CSC administrative team to undertake a range of functions which includes:

  • providing reception, switch and referral service for clients
  • preparing ad hoc or other payments or reports using SAP Financials
  • processing authorised financial payments associated with the Agency’s client system.
  • assisting with routine correspondence and reports using word processing, spreadsheets and data entry
  • assisting with clerical and records management of cases by creating files, filing documents, tracking records/files, photocopying, preparing documentation for court purposes and other tasks specific to the team
  • administrative support to Casework Teams.
  • building and equipment maintenance, stationery and stores
  • motor vehicle fleet administration

Skills Required

  • Well developed interpersonal skills, including demonstrated capacity to provide a high level of client contact service and the ability to work within a team.
  • An understanding of the functions of a CSC and the services provided by CS as well as an awareness of the functions of other related human service organizations.
  • General computer office skills, combined with a good working knowledge of Microsoft Office applications.
  • Capacity to work well within an environment of fluctuating workloads and changing priorities.
  • Capacity to develop a good working knowledge of CS financial, administration and other systems (e.g. KIDS, SAP Financials, SAP HR)
  • Knowledge of office and government standards and a capacity to understand and apply policies in undertaking administrative processes.
  • Knowledge of office equipment (photocopy and fax machines, overhead projectors, computers and printers) and a capacity to be able to set up and ensure operational efficiency of equipment for CSC staff.

Apply now!

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Job ID: 853

Recruitment Bega