ICT Service Desk Officer – Position Filled

Position: ICT Service Desk Officer

Location: Newcastle

We are seeking expressions of interest for an ICT Service Desk Officers in Newcastle.

Key Accountabilities 

  • Provide high quality customer services to customers to support quality customer service which is flexible and supports customer needs.
  • Respond to incoming enquiries in a confidential, responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer request.
  • Effectively apply new and or updated technology applications, systems, procedures and organisational methods to deliver efficient and effective services in accordance with Department policy. Applications include office automation and productivity tools, BESPOKE applications and services

 

Skills Required

  • ITIL certification (desirable)
  • Previous IT Support experience and high level of customer service experience
  • Exceptional interpersonal and customer service skills

Apply now!

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Job ID: 883

Recruitment Newcastle