Position: ICT Service Desk Officer
We are seeking expressions of interest for an ICT Service Desk Officers in Newcastle.
- Provide high quality customer services to customers to support quality customer service which is flexible and supports customer needs.
- Respond to incoming enquiries in a confidential, responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer request.
- Effectively apply new and or updated technology applications, systems, procedures and organisational methods to deliver efficient and effective services in accordance with Department policy. Applications include office automation and productivity tools, BESPOKE applications and services
- ITIL certification (desirable)
- Previous IT Support experience and high level of customer service experience
- Exceptional interpersonal and customer service skills
Job ID: 883