Customer Service Officer – Position Filled

Position: Customer Service Officer

Location: Rozelle

Our Government Client has a great 3 month opportunity for a Customer Service Officer in Rozelle.

Key Accountabilities

  • All incoming telephone calls are answered in accordance with the Service’s telephone
    procedure.
  • Ensure that all relevant information is obtained and recorded either through the use of a
    paper log, direct entry into a computer system, or other method determined by the client
  • Assist in the preparation of reports, data and the collation of statistical information as
    required for internal reporting and external agencies.
  • Provide responses to inquiries that are consistent with and comply with the standard billing
    rules of the Service
  • Prepare draft correspondence responses on client information and queries.
  • Provides quality customer service in responding to customer inquiries and accounts
    matters and acts in a professional and ethical manner.
  • Preparation, data entry and allocation of ledger journals; Pensioner and Health Fund
    writebacks, and banking documentations. Processing correction to invoices, journals and
    banking documentation.
  • Processes cash receipts, cheques and credit card payments.
  • File documentation relating to account transactions, invoices, correspondence, cash,
    receipts, and banking.

Skills Required

  • Experience in using computerised accounting systems, and spreadsheet and word
    processing applications.
  • Typing speed of 30wpm with an accuracy of 98%. A typing certificate to Australian Standards
    and not older than 6 months old must be provided.
  • Understanding of principles and intent of NSW Privacy legislation.
  • Effective written and oral communication skills including negotiation and interpersonal skills
    and experience in providing a high level of customer service.
  • Proven ability to work independently and in a team environment.
  • Good organisational, time management and problem solving skills.
  • Effective decision making skills and experience in liaising with other service providers.

Apply now!

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Job ID: 930

Recruitment Sydney