First Contact Coordinator – Position Filled

Position: First Contact Coordinator

Location: Rozelle

Our Government Client has a great short term contract for a First Contact Coordinator in Rozelle.

Key Accountabilities

  • Receive, manage and process all relevant enquiries in accordance with the First Contact
    Coordinator procedural guidelines; Process all notifications of injury/claims from employees
    ensuring all timeline obligations are met and best practice lodgment is maintained.
  • Collect, collate and record all relevant information pertaining to injury lodgment and
  • Foster and maintain strong relationships with the Safety and Recovery team ensuring timely
    transfer of information to relevant business units.
  • Maintain existing databases including data entry of claimant details, incident, medical reports and processes relating to the functioning of the claims.
  • Generate statistical and management reports from various databases and production of
    supporting graphics on a regular basis.

Skills Required

  • Demonstrated ability to deliver high quality customer service and insurance claims
    management experience.
  • Knowledge of workers compensation practices and procedures, including general
    understanding of claims management principles.
  • Ability to use information technology for claims management and claims processing reviews.
  • A current driver’s licence is also required as the position holder may need to travel within
  • Experience in word processing, spreadsheet database maintenance and Microsoft Office
    business applications.
  • Demonstrated ability to exercise judgment and discretion while maintaining confidentiality.
  • Demonstrated good interpersonal skills and verbal, written and communication skills.
  • Demonstrated ability to prioritise tasks, meet strict deadlines and use written communication effectively to produce reports, letters and minutes with a high degree of accuracy.
  • A strong commitment to working cohesively in a team environment while also being able to
    work unsupervised.

Apply now!

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Job ID: 1015

Recruitment Sydney