Client Services Officer – Position Filled

Position: Client Service Officer

Location: Blacktown, Parramatta, Mt Druitt and Penrith

We are currently seeking multiple Client Service Officers for our Government Client in Blacktown, Parramatta, Mt Druitt and Penrith – great short term opportunities available for the right candidates!

Key Accountabilities

  • Responds to phone enquiries from clients and members of the public and provides accurate and appropriate information about products and services
  • Makes an assessment based on the information provided to determine eligibility for products and services.
  • Initiates, coordinates and priorities actions in response to calls from clients, members of the
    public and other relevant stakeholders.
  • Undertakes outbound calls to clients to facilitate the completion of specialised and ad-hoc projects including client wellbeing checks such as the Keep In Touch project.
  • Undertakes service quality checks and follow-up on referrals, applications and tenancy/housing related issues.
  • Maintains call records, system entries and client/service databases in line with record
    management guidelines to ensure that information is accurate and up to date.
  • Provides administrative support including correspondence processing and reporting to
    facilitate the completion

Skills Required 

  • A current Drivers Licence
  • Strong communication skills
  • Sensitivity to and experience working with people with complex needs
  • The ability to assess situations and identify risks
  • Skills in time-management and prioritisation
  • Skills and experience in working with different computer hardware and

Apply now!

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Job ID: 1033

Recruitment Sydney