HR Contact Centre Operator – 1328

Position: HR Contact Centre Operator

Start: ASAP

Location: Parramatta

Our Government Client has a great 6 month opportunity for experienced Contact Centre Operators! This role is responsible for providing initial advice and direction to internal and external customers regarding HR related enquiries within a Shared Service Centre call centre environment.

Key Accountabilities

  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
  • Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
  • Maintain records of customer enquires in a customer management system and follow up as required.
  • Provide enquiry and referral data to assist in the preparation of reports on the Centre’s activities.

Skills Required

  • High level customer service experienced
  • Accurate data entry skills
  • Minimum 30wpm

 

Training will be provided in the use of the telephony system, Remedy and SAP.

If you are a punctual, friendly, and confident person who can work on a rotating roster, we want to hear from you!

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Job Code: 1328

Recruitment Parramatta