Privacy Law

MBC Nursing Agency will manage your information in accordance to the New South Wales, Commonwealth Privacy Laws and Australian Privacy Principles.


Access to Your Personal Information

You may request access to your personal client record by contacting our Privacy Officer, Sunette Opperman.

Sunette can be contacted on
1300 854 622 or at


Data Collection

In order to plan our service provision and to meet the requirements of funding bodies we need to provide an electronic report with statistical data to them.

We are expected to retain certain information which includes information about assessments, home care choices, financial records, medical notes, progress notes, clinical records and individual care plans.



MBC Nursing Agency is regularly audited by qualified external auditors to assess that we are meeting the industry standards.

On entering our services, you will be asked if you wish for your records to be part of this process.


Privacy Exception

We need to share your information in the following cases:

  • If you have a medical emergency.
  • If there is a risk of harm to you or someone else.
  • If there is a court subpoena for your records
  • If your information is requested by the government


Your personal information

As a client of MBC Nursing Agency, you will be asked to provide consent for us to collect and share your information. We will only collect information needed in order to provide you with adequate services.

We will ask you who we can share your information with for example family members and other service providers and health providers. We also share information internally to ensure that your services can be provided as you expect it.

The purpose behind this request will be clearly discussed with you and you have the right to refuse if you choose. You also have the right to change your mind, if so please advise us about this immediately.


Storage of information

MBC Nursing Agency is required to store these records in line with the Privacy Principles. We will not retain any of your information for longer than we need to. We will retain your information electronically in a secure drive with restricted authorised users.


Keep Informed

 MBC Nursing Agency would like to keep you informed through a newsletter and other marketing materials via text, emails or phone calls. We will ask your permission to send you this information beforehand.


Other important information

MBC Nursing Agency is bound by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and The Australian Privacy Principles.


Making a complaint

 You have the right to make a complaint about how MBC has handled your information.  To do so you may also contact the MBC privacy officer:

Sunette Opperman, and she can be contacted at or on the phone at 1300 854 622.

Your complaint will be handled in a respectful manner.  You can ask for assistance from MBC with filing the

complaint, and MBC will keep you apprised of the outcome of your complaint.


Further resources can be found at:

Office of the Australian Information Commissioner 1300 363 992

For information on Privacy Law

Information on Freedom of Information